Terms of Use

Legal notice: As the owner of the online store, the General Terms and Conditions must be published on the website. The document must define the relationship between the online store and the customer and must explain the rules relating to refund and withdrawal policies. Numerous samples and templates for General Terms and Conditions can be found online; simply search for the term “General Terms and Conditions sample”. It is strongly recommended to seek legal advice and to adapt the template to the needs of the business.

The General Terms of Service (“GTS”) contain the general contractual terms and conditions for the use of the online store operated by company name: [………] (registered office: [………], tax number: [………]) as service provider (“Service Provider”). Services may only be used if all points are accepted and considered binding. This document is not filed, it is concluded exclusively in electronic form (it does not qualify as a written contract), and it does not refer to any code of conduct. The GTS can be downloaded from the following link: [………]

Service Provider details:

Name of the Service Provider: [………]
Registered office of the Service Provider: [………]
Contact details of the Service Provider, regularly used email address for communication with users: [………]
Company registration number: [………]
Tax number: [………]
Name of the registering authority in the register (court of registration): [………]
Telephone number(s): [………]
Data protection registration number: [………]
License number: [………]
Language of the contract: Hungarian [………]
Details of the hosting provider: [………]

Basic provisions:

1.1. For issues not regulated in these Rules, as well as for the interpretation of these Rules, Hungarian law shall apply, with particular regard to the relevant provisions of Act V of 2013 on the Civil Code (“Civil Code”) and Act CVIII of 2001 on certain issues of electronic commerce services and information society services. The mandatory provisions of the applicable legislation shall apply to the parties without any specific stipulation.

1.2. Scope, amendment of the GTS.

1.3. Copyright protection of the webshop as a copyrighted work, notice regarding this.

1.4. Availability.

Data Management Rules:

1.5. A reference must be made to where the privacy notice can be accessed, and the data protection registration number must be indicated.

Range of Products and Services Available for Purchase

1.6. It must be indicated whether the displayed products can only be purchased online or also in person. It must be stated whether the prices of the products include VAT, and whether they include the home delivery fee and the packaging fee.

1.7. In the webshop, the Service Provider provides detailed information on the name and description of the product and displays a photo of the products. The images displayed on the product data sheets may differ from reality and in certain cases serve as illustrations.

1.8. If a promotional price is introduced, the Service Provider shall fully inform Users about the duration of the promotion.

Order Process

1.9. Detailed description of the ordering process, from logging in to placing the product in the cart.

1.10. Options for correcting data entry errors (e.g. adding extra products, deleting products, checking prices, etc.).

1.11. Description of payment options and delivery methods.

1.12. The online store of the Service Provider is obliged to confirm the receipt of the order of the customer to the customer electronically without delay. If this confirmation is not received by the customer within a reasonable period of time from the sending of the order, depending on the nature of the service, but no later than within 48 hours, the customer shall be released from the obligation of the offer or from the contractual obligation. The order and its confirmation shall be deemed to have been received by the Service Provider and by the customer when it becomes accessible to them. The parties may deviate from the above rules if they have agreed to do so.

Processing and Fulfilment of Orders

1.13. When the processing of orders takes place. 1.14. General delivery deadline: within x working days from confirmation. If the Service Provider and the User have not agreed on the time of performance, the Service Provider shall be obliged to perform the contract at the time or within the period specified in the User’s notice, or, in the absence of such notice, no later than thirty days from the date on which the order is received by the Service Provider.

1.15. If the Service Provider does not fulfil its contractual obligation because the product specified in the contract is not available, it is obliged to inform the User of this without delay and to refund the amount paid by the User without delay, but no later than within thirty days. Fulfilment of this obligation does not exempt the Service Provider from the other consequences of breach of contract.

Right of Withdrawal

1.16. Pursuant to Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses, the User may withdraw from the contract without giving any reason within 14 days from receipt of the ordered product and may return the ordered product.

1.17. Procedure for exercising the right of withdrawal [………] (when the buyer may exercise it, when not, the online store refunds the price without delay but no later than within 14 days, exceptions, etc.)

Guarantee, Warranty

1.18. A guarantee of [………] months is provided for the products. In the event of a malfunction, any of the service centers listed in the guarantee letter will provide information on the necessary steps in person or by phone, and information is also provided via any of the available contact details. See also: Government Decree 151/2003. Rules on Civil Code warranty, accessory warranty, and product warranty.

Complaint Handling

1.19. The webshop is obliged to inform the consumer of its registered office, the place where complaints are handled – if this does not coincide with the place of distribution or sale – and the method adapted to the characteristics of the given activity, commercial form or method, as well as the postal address of the business or the business’s customer service for the purpose of submitting complaints and – if complaints are also accepted in this way – its email address, website address and telephone number.

Miscellaneous Provisions

1.20. The Service Provider and the User shall attempt to settle their disputes amicably. For any potential legal disputes falling under the scope of these Regulations that cannot be settled by agreement within 30 (thirty) calendar days, the User and the Service Provider stipulate the jurisdiction of the [………] District Court/Regional Court. City [………], 2018. [………] month [………] day